FREQUENTLY ASKED QUESTIONS (FAQ)

(IDN)

1. Tentang Pace and Place

Apa itu Pace and Place?

Pace and Place adalah penyedia layanan sport travel yang menghadirkan pengalaman perjalanan berbasis aktivitas aktif, termasuk race travel, running experience, wellness journey, dan aktivitas olahraga lainnya yang dirancang secara terorganisir.

Apa saja layanan yang disediakan?

Layanan dapat mencakup:

  • Akomodasi
  • Transportasi lokal selama program
  • Aktivitas olahraga atau wellness
  • Dukungan partisipasi event (jika berlaku)
  • Pengalaman grup dan aktivitas terpandu

Komponen layanan dapat berbeda pada setiap program.

2. Pendaftaran & Pemesanan

Bagaimana cara melakukan pemesanan?

Pemesanan hanya dapat dilakukan melalui kanal resmi Pace and Place, termasuk website resmi atau platform yang ditunjuk.

Kapan pemesanan dianggap valid?

Pemesanan dianggap terkonfirmasi setelah data peserta lengkap dan pembayaran diterima sesuai ketentuan yang berlaku.

Apakah saya bisa memesan untuk orang lain?

Ya, pemesanan dapat dilakukan atas nama pihak lain dengan memastikan seluruh data peserta yang diberikan akurat dan sesuai.

3. Paket & Fasilitas

Apa saja jenis paket yang tersedia?

Jenis paket dapat berbeda tergantung program, namun umumnya mencakup:

  • Single Room
  • Twin / Shared Room
  • Paket grup atau kategori khusus lainnya

Ketersediaan paket terbatas dan mengikuti sistem kuota.

Apa yang biasanya termasuk dalam paket?

Umumnya paket dapat mencakup:

  • Akomodasi
  • Transportasi lokal
  • Aktivitas sesuai itinerary
  • Makanan tertentu (sesuai detail program)
  • Dukungan operasional selama perjalanan

Detail lengkap selalu tercantum pada halaman masing-masing program.

Apa yang biasanya tidak termasuk?

Kecuali dinyatakan lain, paket tidak termasuk:

  • Tiket pesawat atau transportasi dari kota asal
  • Pengeluaran pribadi
  • Dokumen perjalanan (paspor/visa)
  • Kebutuhan medis pribadi
  • Aktivitas di luar itinerary

Apakah itinerary dapat diubah atau dikustomisasi?

Secara umum tidak, karena itinerary disusun untuk memastikan kelancaran operasional dan pengalaman grup. Penyesuaian tertentu dapat dilakukan sesuai kebijakan program.

4. Pembayaran

Metode pembayaran apa yang diterima?

Pembayaran dilakukan melalui metode resmi yang disediakan Pace and Place.

Apakah tersedia sistem DP (down payment)?

Ketersediaan DP dan jadwal pelunasan bergantung pada ketentuan masing-masing program dan akan diinformasikan saat pendaftaran.

Apakah harga dapat berubah?

Harga dapat berubah sebelum pemesanan dikonfirmasi. Setelah pembayaran terkonfirmasi, harga mengikuti kesepakatan yang berlaku.

5. Pembatalan, Refund & Perubahan

Apakah pembayaran dapat direfund?

Secara umum pembayaran bersifat non-refundable, kecuali dinyatakan berbeda pada ketentuan program tertentu.

Apa yang terjadi jika program dibatalkan oleh Pace and Place?

Jika program dibatalkan karena alasan operasional, keselamatan, atau kondisi di luar kendali, peserta dapat menerima:

  • Refund sesuai ketentuan, atau
  • Opsi penjadwalan ulang, atau
  • Travel credit untuk program berikutnya.

Apakah peserta dapat mengubah atau memindahkan booking?

Perubahan atau pemindahan booking dapat dimungkinkan tergantung kebijakan program dan ketersediaan.

6. Event & Aktivitas Olahraga

Apakah paket selalu termasuk slot event?

Tidak selalu. Beberapa program mencakup slot event, sementara yang lain hanya menyediakan pengalaman perjalanan dan aktivitas pendukung.

Apakah slot event dapat dipindahtangankan?

Slot event mengikuti regulasi penyelenggara masing-masing dan umumnya tidak dapat dipindahtangankan.

Apakah peserta wajib mengikuti seluruh itinerary?

Peserta tidak diwajibkan mengikuti seluruh itinerary, namun disarankan untuk menjaga koordinasi dan kelancaran aktivitas grup.

7. Dokumen Perjalanan & Visa

Apakah Pace and Place mengurus visa atau paspor?

Peserta bertanggung jawab atas dokumen perjalanan pribadi, termasuk paspor dan visa. Kami dapat memberikan informasi pendukung jika diperlukan.

Apakah ada persyaratan dokumen tertentu?

Ya, peserta wajib memastikan dokumen perjalanan masih berlaku sesuai ketentuan negara tujuan.

8. Kesehatan & Asuransi

Apakah peserta harus dalam kondisi sehat?

Ya. Peserta bertanggung jawab memastikan kondisi fisik dan kesehatan sesuai dengan aktivitas program.

Apakah asuransi perjalanan termasuk?

Asuransi perjalanan hanya termasuk jika secara khusus disebutkan dalam detail paket.

9. Keamanan & Tanggung Jawab

Siapa yang bertanggung jawab atas barang pribadi?

Peserta bertanggung jawab penuh atas barang pribadi selama perjalanan.

Apakah Pace and Place bertanggung jawab atas kejadian di luar kendali?

Tidak. Pace and Place tidak bertanggung jawab atas gangguan yang disebabkan oleh force majeure seperti bencana alam, regulasi pemerintah, pembatalan event, atau gangguan transportasi.

10. Foto & Media

Apakah foto dan video selama perjalanan akan digunakan?

Dokumentasi foto dan video dapat digunakan untuk kebutuhan promosi dan media sosial, kecuali peserta menyampaikan keberatan secara tertulis.

11. Kontak

Untuk pertanyaan lebih lanjut:
Pace and Place
Website: paceandplace.id
Email: hi@paceandplace.id

FREQUENTLY ASKED QUESTIONS (FAQ)

(ENG)

1. About Pace and Place

What is Pace and Place?

Pace and Place is a sport travel service provider offering active lifestyle travel experiences, including race travel, running experiences, wellness journeys, and other organized sport-related activities.

What services are provided?

Services may include:

  • Accommodation
  • Local transportation during the program
  • Sport or wellness activities
  • Event participation support (if applicable)
  • Group experiences and guided activities

Service components may vary depending on the program.

2. Registration & Booking

How do I make a booking?

Bookings can only be made through official Pace and Place channels, including the official website or designated platforms.

When is a booking considered valid?

A booking is confirmed once participant details are complete and payment has been received according to the applicable terms.

Can I book on behalf of someone else?

Yes. Bookings may be made on behalf of another person, provided that all participant information submitted is accurate and complete.

3. Packages & Inclusions

What types of packages are available?

Package types may vary by program, but generally include:

  • Single Room
  • Twin / Shared Room
  • Group packages or other special categories

Package availability is limited and subject to quota.

What is usually included in the package?

Packages typically may include:

  • Accommodation
  • Local transportation
  • Activities according to the itinerary
  • Selected meals (as stated in the program details)
  • Operational support during the trip

Full details are always listed on each program page.

What is usually not included?

Unless stated otherwise, packages do not include:

  • Flights or transportation from the participant’s home city
  • Personal expenses
  • Travel documents (passport/visa)
  • Personal medical needs
  • Activities outside the itinerary

Can the itinerary be changed or customized?

Generally, no. The itinerary is designed to ensure smooth operations and a coordinated group experience. Certain adjustments may be made depending on program policy.

4. Payment

What payment methods are accepted?

Payments must be made using official payment methods provided by Pace and Place.

Is a down payment (DP) option available?

Down payment options and payment schedules depend on each program and will be communicated during registration.

Can prices change?

Prices may change before booking confirmation. Once payment is confirmed, the agreed price will apply.

5. Cancellation, Refund & Changes

Are payments refundable?

In general, payments are non-refundable unless otherwise stated in specific program terms.

What happens if a program is cancelled by Pace and Place?

If a program is cancelled due to operational reasons, safety concerns, or circumstances beyond our control, participants may receive:

  • A refund according to applicable terms, or
  • A rescheduling option, or
  • Travel credit for a future program.

Can participants modify or transfer their booking?

Booking changes or transfers may be possible depending on program policy and availability.

6. Events & Sport Activities

Do packages always include event slots?

Not always. Some programs include event slots, while others provide travel experiences and supporting activities only.

Can event slots be transferred?

Event slots follow the regulations of the respective event organizers and are generally non-transferable.

Are participants required to follow the full itinerary?

Participants are not required to join every activity, but following the itinerary is recommended to maintain group coordination and smooth operations.

7. Travel Documents & Visa

Does Pace and Place arrange visas or passports?

Participants are responsible for their own travel documents, including passports and visas. We may provide supporting information if needed.

Are there specific document requirements?

Yes. Participants must ensure their travel documents are valid according to the regulations of the destination country.

8. Health & Insurance

Do participants need to be in good health?

Yes. Participants are responsible for ensuring their physical condition and health are suitable for program activities.

Is travel insurance included?

Travel insurance is included only if specifically stated in the package details.

9. Safety & Liability

Who is responsible for personal belongings?

Participants are fully responsible for their personal belongings during the trip.

Is Pace and Place responsible for events beyond its control?

No. Pace and Place is not responsible for disruptions caused by force majeure events such as natural disasters, government regulations, event cancellations, or transportation disruptions.

10. Photos & Media

Will photos and videos taken during the trip be used?

Photos and videos taken during the program may be used for promotional and social media purposes unless participants submit a written objection.

11. Contact

For further inquiries:

Pace and Place
Website: paceandplace.id
Email: hi@paceandplace.id